Refund Policy

We are happy only if you’re happy.

If you aren’t 100% satisfied with your purchase, let us know. You have 60 days after your purchase to explore the product and draw your own conclusions. Hopefully, you’ll become one of the many customers who contact us to share the joy of their experience with us.

Keep in mind that we recommend to use SEPTIFIX for at least 2 months in order to experience the amazing results on your septic tank! Also, we recommend using at least 3 tabs for the first time you use our tablets.

Think about it…. our tablets have been scientifically tested, so THEY WILL WORK! But you have to leave some time for the live bacteria in our tablets to do their magic…

Yet, if you are not satisfied with your investment, you can easily ask for your money back!

It’s our duty to make sure you are contented with your decision and to stand by you any moment of our journey together, wherever it may lead.

Please keep in mind that we do not support the return shipping costs and we’ll deduct our shipping and handling costs from your refund.

So, if you decided that purchased product is not for you, here is what you have to know:

All product purchased online can be returned within 60 days after your purchase.

To get a refund, you must send ALL SEPTIFIX BOXES (even used or empty) back to us, to the following address:

19655 E 35th Drive. Suite 100
Aurora, CO 80011
(866) 393-3483 –

NOTE: we do not refund you for the boxes not received!

To get a refund, you must:

  1. contact our support desk at [email protected] along with your full name, email address, buygoods email invoice, and order number. You also need to share your experience with our tablets and tell us exactly what you are returning. For example if you ordered the 3 boxes, and one of boxes is opened, you should say that 2 units are as new and un-opened, while the other one is opened.
  2. Wait for the support desk to confirm your request.
  3. Send us your return tracking number so we can verify it. Once your return package arrives in our warehouse, we’ll issue your refund.

Do not worry, because it’s ok if you sent back your products to us even on the 59th day of your 60-day money back guarantee period and we receive them several days later.

You will still get a refund if you shipped in due time.